10 Tips For Getting The Most Out Of Your CVB Partnership

10 Tips For GettingThe Most Out Of Your CVB Partnership

As hotel operators it easy to get caught up in delivering exceptional customer service to our guests, offering job counseling to our employees or hustling our sales team to close the next big piece of business. The frenetic pace of the hospitality business can often lead to overlooked opportunities. Continue reading

10 Ideas, Trends and Truths About the Lodging Industry

Just completed a 17 month assignment at the Shawnee Inn and Golf Resort and was fortunate to work along side some of the most passionate leaders in the hospitality and tourism industry. The Kirkwood Family and Rob Howell the property General Manager have a one-of-a kind resort nestled quietly alongside the Delaware River in the Pocono Mountains. Continue reading

A subsciber’s advice to the Morning Call newspaper

I have been a subscriber/reader of the Morning Call since taking my first job in the Lehigh Valley in 1989 at the old George Washington Lodge on McArthur Rd. The paper does a better job than anyone turning over leads for sales professionals in the tourism business. They get all the news and PR releases before anyone else and their stories in the morning paper are a great source. Continue reading

Perfect Storm Delivers Big Results for Northeast Ski Resorts

If you think you have read all there is to know about snow after this past weekend, think twice. The story that will be hitting the airwaves and print media this week will revolve around a “Perfect Storm” of love, sport and cabin fever. While the traditional ski areas missed out on the monster storms of last weekend the Northeast resort managers are still having images of dollar signs dancing in their head! Here’s why…. Continue reading

Prepare for Recovery: Build a Better Team in 2010

Since fall of 2008, hotels small and large alike have been shedding jobs and reducing expenses to weather this economic storm not seen since the Great Depression. Each month leaders look to the numbers on new job losses and unemployment applications for a glimmer of recovery. Most analysts are now saying that recovery will come sooner than later and hopefully by 4th Quarter of 2010. With better days ahead, I offer a little advice to area business hotel leaders, “Invest in training today to let your employees know you care.” Continue reading

Perfection requires Entire Team Effort

A perfect game in baseball is similar to a perfect sellout for a hotel.

Mark Buehrle’s perfect game on July 23rd, 2009 demonstrated how everyone on the Chicago White Sox was performing at a high level and contributed to the rare fete, a perfect game. Although much of the celebration and accolades go to the pitcher, a true sports fan knows that it took a complete team effort to accomplish what has only been done 18 times in the past 125 years. Continue reading