10 Tips For Getting The Most Out Of Your CVB Partnership

10 Tips For GettingThe Most Out Of Your CVB Partnership

As hotel operators it easy to get caught up in delivering exceptional customer service to our guests, offering job counseling to our employees or hustling our sales team to close the next big piece of business. The frenetic pace of the hospitality business can often lead to overlooked opportunities. Continue reading

10 Ideas, Trends and Truths About the Lodging Industry

Just completed a 17 month assignment at the Shawnee Inn and Golf Resort and was fortunate to work along side some of the most passionate leaders in the hospitality and tourism industry. The Kirkwood Family and Rob Howell the property General Manager have a one-of-a kind resort nestled quietly alongside the Delaware River in the Pocono Mountains. Continue reading

Perfection requires Entire Team Effort

A perfect game in baseball is similar to a perfect sellout for a hotel.

Mark Buehrle’s perfect game on July 23rd, 2009 demonstrated how everyone on the Chicago White Sox was performing at a high level and contributed to the rare fete, a perfect game. Although much of the celebration and accolades go to the pitcher, a true sports fan knows that it took a complete team effort to accomplish what has only been done 18 times in the past 125 years. Continue reading

Lehigh Valley Hotels need to add Green meetings with outside team building packages

Lehigh Valley Hotels should cater their meeting packages around green events and unique team building events to compensate for new competition. As more and more hotels pop up with little or no meeting space, the full-service big boys should be looking to green meetings to fill the lost transient business. Green meetings will seperate them from the competition and allow the event planner to get some green points with their company. Benchmark Hospitality just released their Top Ten Meeting Trends – Green meetings and outside team building are high on the list. Continue reading